Most of our rentals are confirmed instantly, however on occasion we have to make special arrangements with the car hire companies we partner with to secure your booking. This can happen for unusual or very specific rentals such as certain vehicle types (4x4, minivans, luxury etc) or in remote locations.
We allow a period of up to 48 hours to secure this booking with the car hire company on your behalf and in this period your booking may be marked as ‘unconfirmed’.
You will receive an email to advise that your booking is unconfirmed and we are working with the car hire company to secure this. In the unlikely even that we are unable to secure the booking with the car hire company we will be in touch to try and make an alternative arrangement, either an alternative car or supplier which may mean a higher or lower cost. You are not required to accept the proposed change
During the period where your booking may be unconfirmed you can still make changes to, or cancel your booking in the usual way using the ‘Manage Booking’ facility available from all pages of our website (button in top right of screen).