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Booking FAQs

If you need help and support with anything related to Booking, find answers in our frequently asked questions

All you need to know about booking car hire including what you need to book the car online, what to do if you don't receive a booking confirmation and why might a car hire booking be denied or declined by the car hire company?
How do I change or extend my rental and how much notice do you need if I need to cancel?
What payment methods are there and when do I need to pay the deposit / balance?
What sort of vehicles can I hire and can you guarantee a specific make and model?
What happens if I damage the car or have to make a claim on my insurance?
How much is the car hire excess and what insurance options do I have?
Do I need an international driving permit and what are the age restrictions when hiring a car?
What extras can I book with my rental such as child seats and sat nav and how much are they?
What happens if I get a parking or speeding fine in a hire car and how do I pay toll roads?
Can I return the car somewhere else and what should I expect when collecting my hire car?
What do I need to book a hire car and how long is my quote valid for?

FAQs trending today about Booking

The majority of our bookings are confirmed within a few minutes and virtually all within 48 hours.
If you do not received a confirmation email within a few minutes at the very worst within 48 hours you should check your spam folder.

We recommend that you make a reference of your confirmation number when your booking is confirmed at time of booking. You can use this reference number to log in and ‘Manage Booking’ where you can view the progress of your booking.

Should we not be able to confirm your booking with the car hire company within 48 hours, a customer service representative will be in touch using the e-mail address provided to offer an alternative option. There is no obligation to accept an alternative and as your booking will not have been confirmed, there will be no cancellation required.

It’s very rare that we can’t confirm your booking, however when this does occur, in the vast majority of cases we can find an alternative rental / supplier.

Can I book more than one car at a time?

Last updated: 16/03/2020

We are unable to book multiple cars on the same reservation as each car is identified by its own unique booking confirmation number.

If you do require multiple vehicles for the same rental that is possible, however each one needs to be booked separately allowing us to check availability with our suppliers for each search / booking. You can use the ‘Email Quote’ function on our website to save the rental specifics and use the link in the email to access the same rental for multiple rentals.

Please note, if you plan to book multiple cars at the same location from the same supplier you will need to use a different main driver for each rental as you are not permitted to be the main driver on more than one car from the same agent at the same location.

How to book multiple rental cars
how to book multiple rental cars

What is a one-way fee?

Last updated: 17/03/2020

If you plan to collect a hire car at one location and return it elsewhere there is usually a ‘one-way’ fee. When searching for a car on our website, it’s vital that you let us know that you are returning the car to a different location.

We will then return cars and car hire companies that permit one-way rentals and also advise the one-way fee. Our rates include all one-way fees in the total price we display, however generally, whilst displayed, the one-way fee is paid for locally on arrival to the car hire company.

How to search for one-way car hire
faq one way fee car hire

See more on one-way car hire here.

Can I book car hire for someone else?

Last updated: 18/03/2020

Yes, you can make an online booking for someone else you just need to ensure that they meet the driver requirements for the rental.

The main driver will still need to present a valid credit card in their name (does not need to be the same card used to book the car on our website).

Read our full article on booking car hire for someone else here.
 

All frequently asked questions about Booking

The majority of our bookings are confirmed within a few minutes and virtually all within 48 hours.
If you do not received a confirmation email within a few minutes at the very worst within 48 hours you should check your spam folder.

We recommend that you make a reference of your confirmation number when your booking is confirmed at time of booking. You can use this reference number to log in and ‘Manage Booking’ where you can view the progress of your booking.

Should we not be able to confirm your booking with the car hire company within 48 hours, a customer service representative will be in touch using the e-mail address provided to offer an alternative option. There is no obligation to accept an alternative and as your booking will not have been confirmed, there will be no cancellation required.

It’s very rare that we can’t confirm your booking, however when this does occur, in the vast majority of cases we can find an alternative rental / supplier.

Most of our rentals are confirmed instantly, however on occasion we have to make special arrangements with the car hire companies we partner with to secure your booking. This can happen for unusual or very specific rentals such as certain vehicle types (4x4, minivans, luxury etc) or in remote locations.

We allow a period of up to 48 hours to secure this booking with the car hire company on your behalf and in this period your booking may be marked as ‘unconfirmed’.

You will receive an email to advise that your booking is unconfirmed and we are working with the car hire company to secure this. In the unlikely even that we are unable to secure the booking with the car hire company we will be in touch to try and make an alternative arrangement, either an alternative car or supplier which may mean a higher or lower cost. You are not required to accept the proposed change

During the period where your booking may be unconfirmed you can still make changes to, or cancel your booking in the usual way using the ‘Manage Booking’ facility available from all pages of our website (button in top right of screen).

 

If you receive a message to advise that your booking has been denied, this means that the car hire company have advised us that they cannot fulfill the car hire booking. Whilst rare, when this does occur we will attempt to rebook the car with an alternative car hire company, however in the event that we are unable to do so or find a suitable alternative we will be in touch to let you know.

If you booking is denied and we have not been able to find a suitable alternative no payment will be charged to your payment card as this only happens when a booking is confirmed.

We are unable to book multiple cars on the same reservation as each car is identified by its own unique booking confirmation number.

If you do require multiple vehicles for the same rental that is possible, however each one needs to be booked separately allowing us to check availability with our suppliers for each search / booking. You can use the ‘Email Quote’ function on our website to save the rental specifics and use the link in the email to access the same rental for multiple rentals.

Please note, if you plan to book multiple cars at the same location from the same supplier you will need to use a different main driver for each rental as you are not permitted to be the main driver on more than one car from the same agent at the same location.

How to book multiple rental cars
how to book multiple rental cars

When you book a hire car, we ask for your flight number to enable the car hire company to track your flight and make the necessary arrangements if there is a delay.

Without a flight number or an incorrect flight number a delayed flight could lead to you being classed a no-show and your hire car being offered to another customer. It is important that we have your flight number so the car hire company can track for any flight delays and avoid a no-show.

If you have provided your flight number and your airline advise you of a change to your flight number you can update this in the ‘Manage booking’ facility. Simply log in to your rental and click the ‘Amend / Update Booking’ tab, from here you can use the ‘Update Flight Number’ to let us know of your new flight number.

How to update your flight number
faq update flight number

If you plan to collect a hire car at one location and return it elsewhere there is usually a ‘one-way’ fee. When searching for a car on our website, it’s vital that you let us know that you are returning the car to a different location.

We will then return cars and car hire companies that permit one-way rentals and also advise the one-way fee. Our rates include all one-way fees in the total price we display, however generally, whilst displayed, the one-way fee is paid for locally on arrival to the car hire company.

How to search for one-way car hire
faq one way fee car hire

See more on one-way car hire here.

Yes, you can make an online booking for someone else you just need to ensure that they meet the driver requirements for the rental.

The main driver will still need to present a valid credit card in their name (does not need to be the same card used to book the car on our website).

Read our full article on booking car hire for someone else here.