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Claims & Damage FAQs

If you need help and support with anything related to Claims & Damage, find answers in our frequently asked questions

In the unfortunate event that your hire car gets damaged you'll want to know what to do and what to expect when you return the car. What do car hire companies consider damage and what is fair wear and tear and the acceptable use policy?
How do I change or extend my rental and how much notice do you need if I need to cancel?
What payment methods are there and when do I need to pay the deposit / balance?
What sort of vehicles can I hire and can you guarantee a specific make and model?
What happens if I damage the car or have to make a claim on my insurance?
How much is the car hire excess and what insurance options do I have?
Do I need an international driving permit and what are the age restrictions when hiring a car?
What extras can I book with my rental such as child seats and sat nav and how much are they?
What happens if I get a parking or speeding fine in a hire car and how do I pay toll roads?
Can I return the car somewhere else and what should I expect when collecting my hire car?
What do I need to book a hire car and how long is my quote valid for?

FAQs trending today about Claims-Damage

When you collect your hire car it’s essential that you inspect it for damage before driving away. You will be presented with an existing damage report that will identify any existing damage. Should you find any damage not already noted on the report, you should go back to the rental office and request any further damage is noted on the report and signed for by the rental agent.

We advise you also take photos of the car BEFORE accepting delivery / driving away. We appreciate that you are likely keen to get on with your holiday, however taking a few minutes to inspect and document any existing damage could save you an argument and potential damage repair bill later down the line for claims for damage that you did not cause.

Read more here on how to swap a rental car if you are not happy with its condition.

All frequently asked questions about Claims-Damage

When you collect your hire car it’s essential that you inspect it for damage before driving away. You will be presented with an existing damage report that will identify any existing damage. Should you find any damage not already noted on the report, you should go back to the rental office and request any further damage is noted on the report and signed for by the rental agent.

We advise you also take photos of the car BEFORE accepting delivery / driving away. We appreciate that you are likely keen to get on with your holiday, however taking a few minutes to inspect and document any existing damage could save you an argument and potential damage repair bill later down the line for claims for damage that you did not cause.

Read more here on how to swap a rental car if you are not happy with its condition.