If you need to cancel your car hire booking for any reason, the easiest way to do this is to visit the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;
- Email address used at time of booking
- Reservation number (found on your booking confirmation email)
- Pick-up date of your rental (dd/mm/yyyy)
Once logged in you can click the ‘Cancel Booking’ in the menu on the left-hand side.
Depending on which car hire company your reservation was made with, you can cancel for a full refund up to 24 or 48 hours before scheduled pick up time (local pick up time). Bookings cancelled within the 24 or 48 hour window will incur a cancellation fee as set out in your car hire terms and conditions (this will vary depending on your rental specifics)
For customers who opted to pay a non-refundable deposit, unfortunately this cannot be refunded, however you can still cancel your rental to prevent the car hire balance being automatically debited.
If you opted for additional car hire insurance with your rental, this will be cancelled automatically and refunded in full when you cancel your car hire booking.
If you wish to cancel the car hire insurance element of your car hire only, you can log into your car hire booking as above and select the option to 'Add/View Insurance'
and cancel your policy here.
You can also use our Live Chat, call us on (+44) 0345 508 9845 or email us on firstname.lastname@example.org
for further assistance
How to cancel your car hire booking - Step 1
How to cancel your car hire booking - Step 2
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