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Pick & up & Drop & off FAQs

If you need help and support with anything related to Pick & up & Drop & off, find answers in our frequently asked questions

There needn't be any surprises when you pick-up or return your hire car, however even for the most frequent of renters there can still be some questions that need answering from what to expect at the rental desk, to tips on checking the car over inside and out before driving away.
How do I change or extend my rental and how much notice do you need if I need to cancel?
What payment methods are there and when do I need to pay the deposit / balance?
What sort of vehicles can I hire and can you guarantee a specific make and model?
What happens if I damage the car or have to make a claim on my insurance?
How much is the car hire excess and what insurance options do I have?
Do I need an international driving permit and what are the age restrictions when hiring a car?
What extras can I book with my rental such as child seats and sat nav and how much are they?
What happens if I get a parking or speeding fine in a hire car and how do I pay toll roads?
Can I return the car somewhere else and what should I expect when collecting my hire car?
What do I need to book a hire car and how long is my quote valid for?

FAQs trending today about Pick-up-Drop-off

You must bring the following documentation as a minimum when collecting your hire car;
 

  • Your full driving licence (ensure you meet the driving licence requirements before booking)
  • Additional photographic ID such as your passport
  • A credit card with sufficient funds to cover the car hire excess deposit (debit cards are rarely accepted)
  • Your car hire voucher (issued with booking confirmation email)
  • Any other documentation as set out in the terms and conditions (ie. International driving permit)

Please always check your rental voucher and terms and conditions prior to travel to ensure you have all required documents.

UK customers hiring a car in the UK are also required to provide a DVLA licence check code. This is simple and free to generate, see more here on how to get a DVLA check code when hiring a car.

All frequently asked questions about Pick-up-Drop-off

A ‘no-show’ is where a customer does not turn up at the car hire company nominated location (airport desk or local office) at the booked time. In the event of a no-show, the car hire company may offer the hire car to another customer. If you have not made contact with the car hire company to advise of your delay, or provided a flight number when booking you may lose your rental and no monies may be refunded.

We advise customers aim to arrive 30 minutes prior to the designated pick-up time. It can take 10-15 minutes to complete the paperwork on arrival and if there is a queue at the rental desk.

If you’re flight is scheduled to arrive at 3pm, we advise setting the pick-up time at 15:30pm to allow time to progress through immigration and baggage collection.

No-shows are common for domestic rentals in the USA and Canada as car hire is generally booked on a reservation basis and no deposit is paid at time of booking. Around 30% of bookings for car hire in the USA result in no-shows!

You must bring the following documentation as a minimum when collecting your hire car;
 

  • Your full driving licence (ensure you meet the driving licence requirements before booking)
  • Additional photographic ID such as your passport
  • A credit card with sufficient funds to cover the car hire excess deposit (debit cards are rarely accepted)
  • Your car hire voucher (issued with booking confirmation email)
  • Any other documentation as set out in the terms and conditions (ie. International driving permit)

Please always check your rental voucher and terms and conditions prior to travel to ensure you have all required documents.

UK customers hiring a car in the UK are also required to provide a DVLA licence check code. This is simple and free to generate, see more here on how to get a DVLA check code when hiring a car.

If you think you are going to be late picking up your hire car you should make effort to call the car hire company directly (contact details provided on your rental voucher) and advise of the delay. If you do not advise, the car hire company will usually allow up to an hour delay before offering your hire car to another customer and assigning your rental as a no-show.

If you are arriving at an airport it is important to let us know your flight number so the car hire company can track your flight as delays here may be out of your control.

If you are late returning your hire car, there is usually an hours grace period where you will not be charged, however if you are more than an hour late, expect to pay for an additional days rental. This will be charged at the prevailing daily rate from the car hire company and NOT the rate you booking with us.
If your return is so late that the rental office is closed you may also be charged an out of hours fee.

If you are early to collect your car, the car hire company may not release the car until the designated time on your rental voucher, however there is usually a grace period of 1 hour where they will let you get away early.

If you arrive early to return your hire car there is usually no problem. Provided that the car hire company office is open you can return the car at any time. There are no refunds or partial refunds for hire cars returned early.