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Insurance FAQs

If you need help and support with anything related to Insurance, find answers in our frequently asked questions

One of our most visited FAQ pages with common questions around how much is the car hire deposit and what insurance options are available.
How do I change or extend my rental and how much notice do you need if I need to cancel?
What payment methods are there and when do I need to pay the deposit / balance?
What sort of vehicles can I hire and can you guarantee a specific make and model?
What happens if I damage the car or have to make a claim on my insurance?
How much is the car hire excess and what insurance options do I have?
Do I need an international driving permit and what are the age restrictions when hiring a car?
What extras can I book with my rental such as child seats and sat nav and how much are they?
What happens if I get a parking or speeding fine in a hire car and how do I pay toll roads?
Can I return the car somewhere else and what should I expect when collecting my hire car?
What do I need to book a hire car and how long is my quote valid for?

FAQs trending today about Insurance

Much like a domestic car insurance policy, in the event of a claim there is an excess to pay. Hire cars typically have a higher excess than a domestic policy.

Depending on the car hire company, location and type of car the excess deposit can vary from £250 to £2500. You can check the car hire excess by clicking ‘Important Information’ and then clicking ‘Payment’.

How to find out how much the car hire excess deposit is - Step 1
faq how to find out how much the car hire excess deposit is step 1


How to find out how much the car hire excess deposit is - Step 2
faq how to find out how much the car hire excess deposit is step 2

More information on insurance / excess options are in our FAQs

 

Whilst CDW (collision damage waiver) and TW (theft waiver) are included as standard on all rentals, there is still an excess to pay in the event of a claim. This excess is the initial amount of any claim that you are liable for and ranges from £250-£2500 depending on car hire company, locations and type of car.

When you pick-up your hire car, the car hire company will require the excess deposit is held against the main drivers credit card. When the car is returned, assuming there is no damage, the deposit will be released. In the event of damage, the car hire company will retain some or all of the deposit to fix the damage.

What options do I have?

You have 3 options when hiring a car specific to the insurance available and your appetite for risk.

  1. Accept the risk and pay the excess deposit, should the car be damaged, your deposit is at risk
  2. Accept the car hire company direct excess waiver policy (typically EUR 20-25 per day), leave no deposit and have zero risk. If that car is damage (within acceptable use policy)
  3. Accept an excess reimbursement policy (we offer an additional policy during the booking process, other single trip / annual policies are available) whereby you leave the deposit as scenario 1, however in the event of a claim you pay the deposit in the first instance and reclaim this from your excess reimbursement policy.
You can check your excess amount by viewing the terms and conditions of your booking.
 

If you need to make a claim on your excess reimbursement insurance policy you should follow the instructions within your policy documents. These will have been emailed to you, or you can access by logging into your car hire bookig using the 'Manage Booking' facility on our website.

What are my obligations?

  • You must pay the insurance premium before the start of your rental period, for cover to commence.
  • You must provide an invoice and evidence of payment for reimbursement to be made.
  • You must report any theft or loss of personal property to the police.
  • You must notify us of your claim within 6 months of the incident which gave rise to it.
  • You must provide receipts for any reimbursement based claims.
  • You must, as driver of the vehicle, present a copy of your driving licence when you make a claim.

 

All frequently asked questions about Insurance

Much like a domestic car insurance policy, in the event of a claim there is an excess to pay. Hire cars typically have a higher excess than a domestic policy.

Depending on the car hire company, location and type of car the excess deposit can vary from £250 to £2500. You can check the car hire excess by clicking ‘Important Information’ and then clicking ‘Payment’.

How to find out how much the car hire excess deposit is - Step 1
faq how to find out how much the car hire excess deposit is step 1


How to find out how much the car hire excess deposit is - Step 2
faq how to find out how much the car hire excess deposit is step 2

More information on insurance / excess options are in our FAQs

 

Whilst CDW (collision damage waiver) and TW (theft waiver) are included as standard on all rentals, there is still an excess to pay in the event of a claim. This excess is the initial amount of any claim that you are liable for and ranges from £250-£2500 depending on car hire company, locations and type of car.

When you pick-up your hire car, the car hire company will require the excess deposit is held against the main drivers credit card. When the car is returned, assuming there is no damage, the deposit will be released. In the event of damage, the car hire company will retain some or all of the deposit to fix the damage.

What options do I have?

You have 3 options when hiring a car specific to the insurance available and your appetite for risk.

  1. Accept the risk and pay the excess deposit, should the car be damaged, your deposit is at risk
  2. Accept the car hire company direct excess waiver policy (typically EUR 20-25 per day), leave no deposit and have zero risk. If that car is damage (within acceptable use policy)
  3. Accept an excess reimbursement policy (we offer an additional policy during the booking process, other single trip / annual policies are available) whereby you leave the deposit as scenario 1, however in the event of a claim you pay the deposit in the first instance and reclaim this from your excess reimbursement policy.
You can check your excess amount by viewing the terms and conditions of your booking.
 

If you need to make a claim on your excess reimbursement insurance policy you should follow the instructions within your policy documents. These will have been emailed to you, or you can access by logging into your car hire bookig using the 'Manage Booking' facility on our website.

What are my obligations?

  • You must pay the insurance premium before the start of your rental period, for cover to commence.
  • You must provide an invoice and evidence of payment for reimbursement to be made.
  • You must report any theft or loss of personal property to the police.
  • You must notify us of your claim within 6 months of the incident which gave rise to it.
  • You must provide receipts for any reimbursement based claims.
  • You must, as driver of the vehicle, present a copy of your driving licence when you make a claim.