Amend & Cancel FAQs

If you need to cancel your car hire booking for any reason, the easiest way to do this is to visit the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;

• Email address used at time of booking
• Reservation number (found on your booking confirmation email)

Once logged in you can click the ‘Cancel Booking’ in the menu on the right-hand side.

Depending on which car hire company your reservation was made with, you can cancel for a full refund up to 24 or 48 hours before scheduled pick up time (local pick-up time). Bookings cancelled within the 24 or 48 hour window will incur a cancellation fee as set out in your car hire terms and conditions (this will vary depending on your rental specifics)

For customers who opted to pay a non-refundable deposit, unfortunately this cannot be refunded, however you can still cancel your rental to prevent the car hire balance being automatically debited.

If you opted for additional car hire insurance with your rental, this will be cancelled automatically and refunded in full when you cancel your car hire booking.

If you wish to cancel the car hire insurance element of your car hire only, you can log into your car hire booking as above and select the option to “Cancel” the car hire insurance policy.

You can also use our Live Chat, call us on (+44) 0345 508 9845 or email us on info@rhinocarhire.com for further assistance.

You can change the location for pick-up or drop-off of your car hire booking by visiting the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;

• Email address used at time of booking
• Reservation number (found on your booking confirmation email)

When changing the location for pick-up or drop-off it is likely that the cost will change, and you will be asked to confirm acceptance of the new rate. If the price increases, you will need to pay the difference and if the price reduces you will be refunded the difference.

When making a change to the location of pick-up or drop-off you may receive a new booking confirmation and booking reference number. This is the new booking reference you need to use when collecting your car, or for any future correspondence, the old reference will effectively be a cancelled reservation.

You can change the date or time of your car hire booking by visiting the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;

• Email address used at time of booking
• Reservation number (found on your booking confirmation email)

When changing the date or time it is possible that the cost will change, and you will be asked to confirm acceptance of a new price. If the price increases, you will need to pay the difference and if the price decreases you will be refunded the difference back to the original payment card

When making a change to the date or time of your booking you may receive a new booking confirmation and booking reference number. This is the new booking reference you need to use when collecting your car, or for any future correspondence, the old reference will effectively be a cancelled reservation.

Please note: if you change your dates or times you will have to select a new vehicle to complete your amendment.

You can usually change the name of the main driver of your car hire booking by visiting the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;

• Email address used at time of booking
• Reservation number (found on your booking confirmation email)

Once logged in you can click to edit the main drivers’ details. If your request is less than 72 hours before pick-up (local time) you should contact us directly via Live Chat or call us on (+44) 0345 508 9845.

When changing the name of the main driver it is possible that the cost will change, and you will be asked to confirm acceptance of a new price. If the price increases, you will need to pay the difference and if the price decreases you will be refunded the difference back to the original payment card

When making a change to the main driver’s name of your booking you will usually receive a new booking confirmation and booking reference number. This is the new booking reference you need to use when collecting your car, or for any future correspondence, the old reference will effectively be a cancelled reservation.
 

You can amend your car hire booking by visiting the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;

• Email address used at time of booking
• Reservation number (found on your booking confirmation email)

Once logged in you can click the appropriate change you wish to make on the right-hand side. You can amend the following parts of your car hire booking;

• Pick-up and drop-off locations
• Dates and times
• Vehicle
• Driver name(s)
• Update flight number
• Add or remove extras

 
When changing any aspect of your car hire booking it is possible that the cost will change, and you will be asked to confirm acceptance of a new price. If the price increases, you will need to pay the difference and if the price decreases you will be refunded the difference back to the original payment card.

We do not charge administration fees for making changes to your car hire booking. Changes are based on availability and reflect real-time pricing as though you were making a new booking and not on the pricing basis of the original booking.

You cannot amend an existing booking once the pick-up date / time has passed. Changes made within the 24 / 48 hours of pick-up may incur additional charges if a cancel / rebook is required.

When making a change to your car hire booking you may receive a new booking confirmation and booking reference number. This is the new booking reference you need to use when collecting your car, or for any future correspondence, the old reference will effectively be a cancelled reservation.

When hiring a car, you can usually add a child seat to your booking. Where available, we will display the options for adding a child seat to your booking at the ‘Options’ stage of the booking process where you can check the cost of adding a child seat, the type of seat and select how many you require.
 
We recommend considering taking your own child seat however, there are many benefits to taking your own child seat when hiring a car;

• Most airlines will carry them for free
• You are assured of quality / fit of the child seat
• Guaranteed availability
• Cost savings, child seats can sometimes cost as much as hiring the car

Read more on taking or hiring your own Child Car Seat Here.
 
You can add or remove a child seat to an existing booking by going to the ‘Manage Booking’ section of our website and logging in with your email address and booking confirmation number. From here you can select ‘Amend / Update booking’ and then select ‘Add optional extras’.
 
The total cost will be calculated and displayed at the summary page of your booking before you confirm your booking. Child seat fees as payable on arrival to the car hire company.

Whilst we place a reservation for the child seat with the car hire company when making your booking we cannot guarantee 100% that the car hire company can provide one, however it is extremely rare as the car hire company are aware of the need to provide a car seat for customers travelling with children.
 

If you need to cancel your car hire booking for any reason, the easiest way to do this is to visit the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;

• Email address used at time of booking
• Reservation number (found on your booking confirmation email)

Once logged in you can click the ‘Cancel Booking’ in the menu on the right-hand side.

Depending on which car hire company your reservation was made with, you can cancel for a full refund up to 24 or 48 hours before scheduled pick up time (local pick-up time). Bookings cancelled within the 24 or 48 hour window will incur a cancellation fee as set out in your car hire terms and conditions (this will vary depending on your rental specifics)

For customers who opted to pay a non-refundable deposit, unfortunately this cannot be refunded, however you can still cancel your rental to prevent the car hire balance being automatically debited.

If you opted for additional car hire insurance with your rental, this will be cancelled automatically and refunded in full when you cancel your car hire booking.

If you wish to cancel the car hire insurance element of your car hire only, you can log into your car hire booking as above and select the option to “Cancel” the car hire insurance policy.

You can also use our Live Chat, call us on (+44) 0345 508 9845 or email us on info@rhinocarhire.com for further assistance.

You can change the location for pick-up or drop-off of your car hire booking by visiting the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;

• Email address used at time of booking
• Reservation number (found on your booking confirmation email)

When changing the location for pick-up or drop-off it is likely that the cost will change, and you will be asked to confirm acceptance of the new rate. If the price increases, you will need to pay the difference and if the price reduces you will be refunded the difference.

When making a change to the location of pick-up or drop-off you may receive a new booking confirmation and booking reference number. This is the new booking reference you need to use when collecting your car, or for any future correspondence, the old reference will effectively be a cancelled reservation.

You can change the date or time of your car hire booking by visiting the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;

• Email address used at time of booking
• Reservation number (found on your booking confirmation email)

When changing the date or time it is possible that the cost will change, and you will be asked to confirm acceptance of a new price. If the price increases, you will need to pay the difference and if the price decreases you will be refunded the difference back to the original payment card

When making a change to the date or time of your booking you may receive a new booking confirmation and booking reference number. This is the new booking reference you need to use when collecting your car, or for any future correspondence, the old reference will effectively be a cancelled reservation.

Please note: if you change your dates or times you will have to select a new vehicle to complete your amendment.

You can usually change the name of the main driver of your car hire booking by visiting the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;

• Email address used at time of booking
• Reservation number (found on your booking confirmation email)

Once logged in you can click to edit the main drivers’ details. If your request is less than 72 hours before pick-up (local time) you should contact us directly via Live Chat or call us on (+44) 0345 508 9845.

When changing the name of the main driver it is possible that the cost will change, and you will be asked to confirm acceptance of a new price. If the price increases, you will need to pay the difference and if the price decreases you will be refunded the difference back to the original payment card

When making a change to the main driver’s name of your booking you will usually receive a new booking confirmation and booking reference number. This is the new booking reference you need to use when collecting your car, or for any future correspondence, the old reference will effectively be a cancelled reservation.
 

You can amend your car hire booking by visiting the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;

• Email address used at time of booking
• Reservation number (found on your booking confirmation email)

Once logged in you can click the appropriate change you wish to make on the right-hand side. You can amend the following parts of your car hire booking;

• Pick-up and drop-off locations
• Dates and times
• Vehicle
• Driver name(s)
• Update flight number
• Add or remove extras

 
When changing any aspect of your car hire booking it is possible that the cost will change, and you will be asked to confirm acceptance of a new price. If the price increases, you will need to pay the difference and if the price decreases you will be refunded the difference back to the original payment card.

We do not charge administration fees for making changes to your car hire booking. Changes are based on availability and reflect real-time pricing as though you were making a new booking and not on the pricing basis of the original booking.

You cannot amend an existing booking once the pick-up date / time has passed. Changes made within the 24 / 48 hours of pick-up may incur additional charges if a cancel / rebook is required.

When making a change to your car hire booking you may receive a new booking confirmation and booking reference number. This is the new booking reference you need to use when collecting your car, or for any future correspondence, the old reference will effectively be a cancelled reservation.

When hiring a car, you can usually add a child seat to your booking. Where available, we will display the options for adding a child seat to your booking at the ‘Options’ stage of the booking process where you can check the cost of adding a child seat, the type of seat and select how many you require.
 
We recommend considering taking your own child seat however, there are many benefits to taking your own child seat when hiring a car;

• Most airlines will carry them for free
• You are assured of quality / fit of the child seat
• Guaranteed availability
• Cost savings, child seats can sometimes cost as much as hiring the car

Read more on taking or hiring your own Child Car Seat Here.
 
You can add or remove a child seat to an existing booking by going to the ‘Manage Booking’ section of our website and logging in with your email address and booking confirmation number. From here you can select ‘Amend / Update booking’ and then select ‘Add optional extras’.
 
The total cost will be calculated and displayed at the summary page of your booking before you confirm your booking. Child seat fees as payable on arrival to the car hire company.

Whilst we place a reservation for the child seat with the car hire company when making your booking we cannot guarantee 100% that the car hire company can provide one, however it is extremely rare as the car hire company are aware of the need to provide a car seat for customers travelling with children.
 

No, you cannot change the fuel policy for your car hire booking, however if you decide that you are not happy with the fuel policy on your booking, you can amend your booking and select a different car hire company that offer a different fuel policy.

You can log into your car hire booking using the ‘Manage Booking’ facility and follow the instructions to amend your booking. When choosing a new hire car, you can filter results by fuel policy to show your desired fuel policy.