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Amend & Cancel FAQs

If you need help and support with anything related to Amend & Cancel, find answers in our frequently asked questions

If you need to amend or cancel your car hire booking you'll find the answer to all of your questions here from how to change the main driver name to updating your flight number and choosing a different rental car.
How do I change or extend my rental and how much notice do you need if I need to cancel?
What payment methods are there and when do I need to pay the deposit / balance?
What sort of vehicles can I hire and can you guarantee a specific make and model?
What happens if I damage the car or have to make a claim on my insurance?
How much is the car hire excess and what insurance options do I have?
Do I need an international driving permit and what are the age restrictions when hiring a car?
What extras can I book with my rental such as child seats and sat nav and how much are they?
What happens if I get a parking or speeding fine in a hire car and how do I pay toll roads?
Can I return the car somewhere else and what should I expect when collecting my hire car?
What do I need to book a hire car and how long is my quote valid for?

FAQs trending today about Amend-Cancel

How do I cancel my booking?

Last updated: 16/03/2020

If you need to cancel your car hire booking for any reason, the easiest way to do this is to visit the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;

  • Email address used at time of booking
  • Reservation number (found on your booking confirmation email)
or
  • Pick-up date of your rental (dd/mm/yyyy)

Once logged in you can click the ‘Cancel Booking’ in the menu on the left-hand side.

Depending on which car hire company your reservation was made with, you can cancel for a full refund up to 24 or 48 hours before scheduled pick up time (local pick up time). Bookings cancelled within the 24 or 48 hour window will incur a cancellation fee as set out in your car hire terms and conditions (this will vary depending on your rental specifics)

For customers who opted to pay a non-refundable deposit, unfortunately this cannot be refunded, however you can still cancel your rental to prevent the car hire balance being automatically debited.

If you opted for additional car hire insurance with your rental, this will be cancelled automatically and refunded in full when you cancel your car hire booking.

If you wish to cancel the car hire insurance element of your car hire only, you can log into your car hire booking as above and select the option to 'Add/View Insurance' and cancel your policy here.

You can also use our Live Chat, call us on (+44) 0345 508 9845 or email us on info@rhinocarhire.com for further assistance

How to cancel your car hire booking - Step 1
faq how to cancel step 1

How to cancel your car hire booking - Step 2
faq how to cancel step 2

How to cancel your car hire booking - Step 3
faq how to cancel step 3

You can change the location for pick-up or drop-off of you car hire booking by visiting the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;

  • Email address used at time of booking
  • Reservation number (found on your booking confirmation email)
or
  • Pick-up date of your rental (dd/mm/yyyy)

Once logged in you can click the ‘Amend / Update Booking’ in the menu on the left-hand side and then select ‘Change dates / Locations’. You can make changes up to your pick-up time but are subject to availability.

When changing the location for pick-up or drop-off it is likely that the cost will change and you will be asked to confirm acceptance of the new rate. If the price increases, you will need to pay the difference and if the price reduces you will be refunded the difference.

When making a change to the location of pick-up or drop-off you will receive a new booking confirmation and booking reference number. This is the new booking reference you need to use when collecting your car, or for any future correspondence, the old reference will effectively be a cancelled reservation.

Please note: if you change your locations or dates/times you will have to select a new vehicle to complete your amendment.

How to amend your car hire booking - Step 1
faq how to amend step 1


How to amend your car hire booking - Step 2
faq how to amend step 2

How to amend your car hire booking - Step 3
faq how to amend step 3

 

You can change the date or time of you car hire booking by visiting the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;

  • Email address used at time of booking
  • Reservation number (found on your booking confirmation email)
or
  • Pick-up date of your rental (dd/mm/yyyy)

Once logged in you can click the ‘Amend / Update Booking’ in the menu on the left-hand side and then select ‘Change dates / Locations’. You can make changes up to your pick-up time but are subject to availability.

When changing the date or time it is possible that the cost will change and you will be asked to confirm acceptance of a new price. If the price increases, you will need to pay the difference and if the price decreases you will be refunded the difference back to the original payment card

When making a change to the date or time of your booking you will receive a new booking confirmation and booking reference number. This is the new booking reference you need to use when collecting your car, or for any future correspondence, the old reference will effectively be a cancelled reservation.

Please note: if you change your dates or times you will have to select a new vehicle to complete your amendment.

How to amend the date or time of your car hire booking - Step 1
faq how to amend step 1


How to amend the date or time of your car hire booking - Step 2
faq how to amend step 2

How to amend the date or time of your car hire booking - Step 3
faq how to amend step 3

 

How do I change the main driver name?

Last updated: 16/03/2020

You can usually change the name of the main driver of your car hire booking by visiting the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;

  • Email address used at time of booking
  • Reservation number (found on your booking confirmation email)
or
  • Pick-up date of your rental (dd/mm/yyyy)

Once logged in you can click the ‘Amend / Update Booking’ in the menu on the left-hand side and then select ‘Update Driver Name’ and complete the section with the new main driver name.

If your request is less than 72 hours before pick-up (local time) you should contact us directly via LiveChat or call us on (+44) 0345 508 9845).

When changing the name of the main driver it is possible that the cost will change and you will be asked to confirm acceptance of a new price. If the price increases, you will need to pay the difference and if the price decreases you will be refunded the difference back to the original payment card

When making a change to the main driver name of your booking you will usually receive a new booking confirmation and booking reference number. This is the new booking reference you need to use when collecting your car, or for any future correspondence, the old reference will effectively be a cancelled reservation.

How to change the main driver name of your car hire booking - Step 1
faq how to amend step 1


How to change the main driver name of your car hire booking - Step 2
faq how to amend step 2

How to change the main driver name of your car hire booking - Step 3
faq how to amend step 3

 

You can make changes to your car hire booking by visiting the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;

  • Email address used at time of booking
  • Reservation number (found on your booking confirmation email)
or
  • Pick-up date of your rental (dd/mm/yyyy)


Once logged in you can click ‘Amend / Update Booking’ in the menu on the left-hand side and select the appropriate change you wish to make. You can change the following parts of your car hire booking;

  • Pick-up and drop-off locations
  • Dates and times
  • Vehicle
  • Driver name(s)
  • Update flight number
  • Add or remove extras
 

When changing any aspect of your car hire booking it is possible that the cost will change and you will be asked to confirm acceptance of a new price. If the price increases, you will need to pay the difference and if the price decreases you will be refunded the difference back to the original payment card.

We do not charge administration fees for making changes to your car hire booking. Changes are based on availability and reflect real-time pricing as though you were making a new booking and not on the pricing basis of the original booking.

You cannot make changes to an existing booking once the pick-up date / time has passed. Changes made within the 24 / 48 hours of pick-up may incur additional charges if a cancel / rebook is required.

When making a change to your car hire booking you will usually receive a new booking confirmation and booking reference number. This is the new booking reference you need to use when collecting your car, or for any future correspondence, the old reference will effectively be a cancelled reservation.

How to change your car hire booking - Step 1
faq how to amend step 1


How to change your car hire booking - Step 2
faq how to amend step 2

How to change your car hire booking - Step 3
faq how to amend step 3

When hiring a car you can usually a child seat to your booking. Where available, we will display the options for adding a child seat to your booking at the ‘Options’ stage of the booking process where you can check the cost of adding a child seat, the type of seat and select how many you require.
 
We recommend considering taking your own child seat however, there are many benefits to taking your own child seat when hiring a car;
 

  • Most airlines will carry them for free
  • You are assured of quality / fit of the child seat
  • Guaranteed availability
  • Cost savings, child seats can sometimes cost as much as hiring the car

Read more on hiring a child seat or taking your own here.
 
You can add or remove a child seat to an existing booking by going to the ‘Manage Booking’ section of our website and logging in with your email address and booking confirmation number. From here you can select ‘Amend / Update booking’ and then select ‘Add optional extras’.
 
The total cost will be calculated and displayed at the summary page of your booking before you confirm your booking. Child seat fees as payable on arrival to the car hire company.

Whilst we place a reservation for the child seat with the car hire company when making your booking we cannot guarantee 100% that the car hire company can provide one, however it is extremely rare as the car hire company are aware of the need to provide a car seat for customers travelling with children.

faq how to add child seat to car hire
 

All frequently asked questions about Amend-Cancel

If you need to cancel your car hire booking for any reason, the easiest way to do this is to visit the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;

  • Email address used at time of booking
  • Reservation number (found on your booking confirmation email)
or
  • Pick-up date of your rental (dd/mm/yyyy)

Once logged in you can click the ‘Cancel Booking’ in the menu on the left-hand side.

Depending on which car hire company your reservation was made with, you can cancel for a full refund up to 24 or 48 hours before scheduled pick up time (local pick up time). Bookings cancelled within the 24 or 48 hour window will incur a cancellation fee as set out in your car hire terms and conditions (this will vary depending on your rental specifics)

For customers who opted to pay a non-refundable deposit, unfortunately this cannot be refunded, however you can still cancel your rental to prevent the car hire balance being automatically debited.

If you opted for additional car hire insurance with your rental, this will be cancelled automatically and refunded in full when you cancel your car hire booking.

If you wish to cancel the car hire insurance element of your car hire only, you can log into your car hire booking as above and select the option to 'Add/View Insurance' and cancel your policy here.

You can also use our Live Chat, call us on (+44) 0345 508 9845 or email us on info@rhinocarhire.com for further assistance

How to cancel your car hire booking - Step 1
faq how to cancel step 1

How to cancel your car hire booking - Step 2
faq how to cancel step 2

How to cancel your car hire booking - Step 3
faq how to cancel step 3

You can change the location for pick-up or drop-off of you car hire booking by visiting the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;

  • Email address used at time of booking
  • Reservation number (found on your booking confirmation email)
or
  • Pick-up date of your rental (dd/mm/yyyy)

Once logged in you can click the ‘Amend / Update Booking’ in the menu on the left-hand side and then select ‘Change dates / Locations’. You can make changes up to your pick-up time but are subject to availability.

When changing the location for pick-up or drop-off it is likely that the cost will change and you will be asked to confirm acceptance of the new rate. If the price increases, you will need to pay the difference and if the price reduces you will be refunded the difference.

When making a change to the location of pick-up or drop-off you will receive a new booking confirmation and booking reference number. This is the new booking reference you need to use when collecting your car, or for any future correspondence, the old reference will effectively be a cancelled reservation.

Please note: if you change your locations or dates/times you will have to select a new vehicle to complete your amendment.

How to amend your car hire booking - Step 1
faq how to amend step 1


How to amend your car hire booking - Step 2
faq how to amend step 2

How to amend your car hire booking - Step 3
faq how to amend step 3

 

You can change the date or time of you car hire booking by visiting the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;

  • Email address used at time of booking
  • Reservation number (found on your booking confirmation email)
or
  • Pick-up date of your rental (dd/mm/yyyy)

Once logged in you can click the ‘Amend / Update Booking’ in the menu on the left-hand side and then select ‘Change dates / Locations’. You can make changes up to your pick-up time but are subject to availability.

When changing the date or time it is possible that the cost will change and you will be asked to confirm acceptance of a new price. If the price increases, you will need to pay the difference and if the price decreases you will be refunded the difference back to the original payment card

When making a change to the date or time of your booking you will receive a new booking confirmation and booking reference number. This is the new booking reference you need to use when collecting your car, or for any future correspondence, the old reference will effectively be a cancelled reservation.

Please note: if you change your dates or times you will have to select a new vehicle to complete your amendment.

How to amend the date or time of your car hire booking - Step 1
faq how to amend step 1


How to amend the date or time of your car hire booking - Step 2
faq how to amend step 2

How to amend the date or time of your car hire booking - Step 3
faq how to amend step 3

 

You can usually change the name of the main driver of your car hire booking by visiting the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;

  • Email address used at time of booking
  • Reservation number (found on your booking confirmation email)
or
  • Pick-up date of your rental (dd/mm/yyyy)

Once logged in you can click the ‘Amend / Update Booking’ in the menu on the left-hand side and then select ‘Update Driver Name’ and complete the section with the new main driver name.

If your request is less than 72 hours before pick-up (local time) you should contact us directly via LiveChat or call us on (+44) 0345 508 9845).

When changing the name of the main driver it is possible that the cost will change and you will be asked to confirm acceptance of a new price. If the price increases, you will need to pay the difference and if the price decreases you will be refunded the difference back to the original payment card

When making a change to the main driver name of your booking you will usually receive a new booking confirmation and booking reference number. This is the new booking reference you need to use when collecting your car, or for any future correspondence, the old reference will effectively be a cancelled reservation.

How to change the main driver name of your car hire booking - Step 1
faq how to amend step 1


How to change the main driver name of your car hire booking - Step 2
faq how to amend step 2

How to change the main driver name of your car hire booking - Step 3
faq how to amend step 3

 

You can make changes to your car hire booking by visiting the ‘Manage my Booking’ section accessed from the button on the top right of all pages on our website. To log in you will need;

  • Email address used at time of booking
  • Reservation number (found on your booking confirmation email)
or
  • Pick-up date of your rental (dd/mm/yyyy)


Once logged in you can click ‘Amend / Update Booking’ in the menu on the left-hand side and select the appropriate change you wish to make. You can change the following parts of your car hire booking;

  • Pick-up and drop-off locations
  • Dates and times
  • Vehicle
  • Driver name(s)
  • Update flight number
  • Add or remove extras
 

When changing any aspect of your car hire booking it is possible that the cost will change and you will be asked to confirm acceptance of a new price. If the price increases, you will need to pay the difference and if the price decreases you will be refunded the difference back to the original payment card.

We do not charge administration fees for making changes to your car hire booking. Changes are based on availability and reflect real-time pricing as though you were making a new booking and not on the pricing basis of the original booking.

You cannot make changes to an existing booking once the pick-up date / time has passed. Changes made within the 24 / 48 hours of pick-up may incur additional charges if a cancel / rebook is required.

When making a change to your car hire booking you will usually receive a new booking confirmation and booking reference number. This is the new booking reference you need to use when collecting your car, or for any future correspondence, the old reference will effectively be a cancelled reservation.

How to change your car hire booking - Step 1
faq how to amend step 1


How to change your car hire booking - Step 2
faq how to amend step 2

How to change your car hire booking - Step 3
faq how to amend step 3

When hiring a car you can usually a child seat to your booking. Where available, we will display the options for adding a child seat to your booking at the ‘Options’ stage of the booking process where you can check the cost of adding a child seat, the type of seat and select how many you require.
 
We recommend considering taking your own child seat however, there are many benefits to taking your own child seat when hiring a car;
 

  • Most airlines will carry them for free
  • You are assured of quality / fit of the child seat
  • Guaranteed availability
  • Cost savings, child seats can sometimes cost as much as hiring the car

Read more on hiring a child seat or taking your own here.
 
You can add or remove a child seat to an existing booking by going to the ‘Manage Booking’ section of our website and logging in with your email address and booking confirmation number. From here you can select ‘Amend / Update booking’ and then select ‘Add optional extras’.
 
The total cost will be calculated and displayed at the summary page of your booking before you confirm your booking. Child seat fees as payable on arrival to the car hire company.

Whilst we place a reservation for the child seat with the car hire company when making your booking we cannot guarantee 100% that the car hire company can provide one, however it is extremely rare as the car hire company are aware of the need to provide a car seat for customers travelling with children.

faq how to add child seat to car hire
 

No, you cannot change the fuel policy for your car hire booking, however if you decide that you are not happy with the fuel policy on your booking, you can amend your booking and select a different car hire company that offer a different fuel policy.

You can log into your car hire booking using the ‘Manage Booking’ facility and follow the instructions to amend your booking. When choosing a new car you can filter results by fuel policy to show only your desired fuel policy.

How to filter car hire results by fuel policy
faq can i change fuel policy