FAQ - FREQUENTLY ASKED QUESTIONS

  • Yes, you can book online and you will then receive confirmation straight away, HOWEVER, please note due to administrative purposes we will need approx 3 hours notice.

  • Yes if you select the Country and then the  City you require a Car you will then be advised of all the collection points available including Ferry and Airports.

  • Yes you can do this after your booking has been made by calling the Car rental desk direct. (Direct line number will be on your booking confirmation)

  • Certain cars can be taken abroad and in some cases additional charges will occur. Cross Border terms and conditions can be found under 'Rental Conditions' for any car / search. Please check in advance and before making travel arrangements.

  • At present we have a very limited range of suppliers who will deliver the car.  This will be displayed when selecting your pickup location.

  • Yes charges will occur per day.

  • You will need to pay the minimum of a deposit by a Credit Card (Debit Cards are sometimes allowed) when booking and then the balance when you collect the Car,  (The type of Card i.e. credit/debit card accepted can be found when selecting the Car you require under Rental conditions/ Payment options. 
  • A Card in the drivers name will need to be produced when collecting the hire vehicle for security purposes, please note without this the local supplier may not release the hire vehicle or further security checks may need to be carried out.
  • Driver must have one of the following credit cards when collecting vehicle

    MasterCard, Visa

    Credit card is required in drivers name.

    Car rental agents require a credit card in the driver's name to be presented at the rental desk. This is because a deposit is required which is held on the credit card until the vehicle is returned. In some countries you may be required to present two credit cards when renting higher vehicle groups.

    Always ensure that the card has sufficient credit available at the time of rental. The amount authorized is generally the insurance excess and the fuel deposit, but it varies depending upon the size of the vehicle, the age of the driver, the car rental agent, rental duration and pick up location.

    In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.

  • You will be sent an email  very shortly after booking to confirm your booking status, sometimes a short delay in sending out the full confirmation/Booking Voucher occurs due to suppliers not on the same time zone etc.   However, if for some reason you do not receive an email from us ( check your spam box etc.) please contact us by emailing info@rhinocarhire.com or calling 0845 508 9845
Duplicate booking vouchers can be found by entering your reservation number and email address on the `Look up Voucher ' section on the Homepage at www.rhinocarhire.com

  • Over 6 Points is considered a major endorsement and you will not be allowed to use a hire Car. However if you have 6 points or less but have previously been banned for  drink driving, or driving with no MOT or Insurance, you will not be allowed to hire a car.

  • 25 is the standard age, we can offer hire Cars between 21 and 25 however extra charges will occur, (this can be found in Rental conditions under drivers age when selecting a quote).

  • Please ensure you bring both parts of your driving licence (if applicable), card and counterpart along with a Credit Card in the drivers name and your Booking Voucher.
  • UK residents / License holders must bring their photocard driving license and create a licence ‘check code’ to share your driving record with the car hire agent on arrival. The ‘check code’ will be valid for 21 days. To create your check code please visit https://www.gov.uk/view-driving-licence

Driver must have one of the following credit cards when collecting vehicle

MasterCard, Visa

Credit card is required in drivers name.

The booking can be paid for by either credit card or debit card. HOWEVER, Car rental agents require a credit card in the driver's name to be presented at the rental desk. This is because a deposit is required which is held on the credit card until the vehicle is returned. In some countries you may be required to present two credit cards when renting higher vehicle groups.
 

Always ensure that the card has sufficient credit available at the time of rental. The amount authorized is generally the insurance excess and the fuel deposit, but it varies depending upon the size of the vehicle, the age of the driver, the car rental agent, rental duration and pick up location.


In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.


  • Details can be found by clicking on the `Rate Details' when you have selected a quote - these can vary between the different vehicles.

  • Yes you can cancel a booking - (please read your terms and conditions for full cancellation conditions). Please follow this link to cancel your booking;
Alternatively please call:-

00353 1 4999 600

 

  • When you have selected the Car you are interested in hiring please press  book then at the top of the page you will see the collection point address.  If this is not displayed online the full pickup address etc. will be shown on your Booking Confirmation/Voucher.

  • Email Info@rhinocarhire.com and someone will respond to you with an answer within 24 hours or call us on 0845 508 9845.

  • We do our best to supply the car selected however as our rental partners use different makes and models we are unable to guarantee the exact make and model of vehicle. The image provided on our website for illustrative purposes only. All cars are categorised into groups and you will receive a vehicle in the same group or higher.
The car displayed and models listed are the most common car used by our car rental partners. We cannot guarantee the make or model of the rental car, however any car provided will be in the same 'group' and have the same passenger / luggage capacity and number of doors. Please note the luggage capacity varies from make and model and may be reduced once the vehicle is at its full seating capacity.

 

International: +44 (0) 203 355 3255

  • Please email info@rhinocarhire.com stating your requirements and we will advise if this can be done.  Please ensure you quote your booking reference number.
Alternatively call :-

International: +353 23 8883011  or  +44 844 330 2581
 

  • Please send a email to reserve@cartrawler.com giving 48 hours notice or no refund can be given. 
  •  Please refer to Web conditions which can be found at the footer of this website for full info.
  • Alternatively please call:-

 International: +353 23 8883011  or  +44 844 330 2581


If after performing a search you receive the notice ' Sorry we couldn't find any available vehicles for the chosen date / time?' it could be that you have triggered our anti-spam policy. We employ sophisticated anti-spam technology to protect our low pricing and ensure that we are able to offer you the most competitive rates on the market.

If you have performed multiple searches in a short space of time, this can trigger the anti-spam filter and will return no or limited availability for your search that you may have previously seen availability for. Please contact us with your requirements and we will advise of availability. You can use our instant Live Chat facility to arrange a call back, e-mail or call us and we will advise what vehicles and what rates are available.

Please note, in most cases, if you return to the site after 30 minutes and clear your browser cache you will normally receive results once more. If however you continue to search this may compound the issue and you may not receive results for a longer period of time. Please contact us with your requirements and we will e-mail quotes direct to you that will enable you to make a booking, or we can take your reservation over the phone.

We apologise if this causes any inconvenience, however this policy is in place to protect our car rental booking software and enables us to continue to provide the most competitive quotes on car hire.

  • The simple answer to this question is YES. Paper driving licenses are still valid and the driver can continue to use it until it expires, providing none of the driver details (like their name or address have changed). On collection of your hire car you may be asked for a check code, this can be obtained on the DVLA website. For more detailed information please see the blog: Can I use the old style paper driving licence when hiring a car?

General Car Hire Insurance FAQ