• Yes, you can book online and you will then receive confirmation straight away, HOWEVER, please note due to administrative purposes we will need approx 3 hours notice.

• Yes if you select the Country and then the  City you require a Car you will then be advised of all the collection points available including Ferry and Airports.

• Yes you can do this after your booking has been made by calling the Car rental desk direct. (Direct line number will be on your booking confirmation)

• Certain Cars can be taken abroad and in some cases additional charges will occur however larger Cars 7 seats + and Luxury Cars are currently not allowed.  Please refer to the What's included within the vehicle rates details for the particular car in which you are interested in hiring.  Cross border travel will also be detailed here. Please check before making travel arrangements.

• At present we have a very limited range of suppliers who will deliver the car.  This will be displayed when selecting your pickup location.

• Yes charges will occur per day.

• You will need to pay the minimum of a deposit by a Credit Card (Debit Cards are sometimes allowed) when booking and then the balance when you collect the Car,  (The type of Card i.e. credit/debit card accepted can be found when selecting the Car you require under Rental conditions/ Payment options. 
• A Card in the drivers name will need to be produced when collecting the hire vehicle for security purposes, please note without this the local supplier may not release the hire vehicle or further security checks may need to be carried out.

• Driver must have one of the following credit cards when collecting vehicle

  MasterCard, Visa

  Credit card is required in drivers name.

  Car rental agents require a credit card in the driver's name to be presented at the rental desk. This is because a deposit is required which is held on the credit card until the vehicle is returned. In some countries you may be required to present two credit cards when renting higher vehicle groups.

  Always ensure that the card has sufficient credit available at the time of rental. The amount authorized is generally the insurance excess and the fuel deposit, but it varies depending upon the size of the vehicle, the age of the driver, the car rental agent, rental duration and pick up location.

  In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.

• You will be sent an email  very shortly after booking to confirm your booking status, sometimes a short delay in sending out the full confirmation/Booking Voucher occurs due to suppliers not on the same time zone etc.   However, if for some reason you do not receive an email from us ( check your spam box etc.) please contact us by emailing info@rhinocarhire.com or calling 0845 508 9845

Duplicate booking vouchers can be found by entering your reservation number and email address on the `Look up Voucher ' section on the Homepage at www.rhinocarhire.com

• 6 Points or more is a major endorsement and you will not be allowed to use a hire Car.    However if you have less points but have previously been banned for  Drink driving, or driving with no MOT or Insurance, you will not be allowed to Hire a Car.

• 25 is the standard age, we can offer hire Cars between 21 and 25 however extra charges will occur, (this can be found in Rental conditions under drivers age when selecting a quote).

• Please ensure you bring both parts of your driving licence (if applicable), card and counterpart along with a Credit Card in the drivers name and your Booking Voucher.

Driver must have one of the following credit cards when collecting vehicle

MasterCard, Visa

Credit card is required in drivers name.

The booking can be paid for by either credit card or debit card. HOWEVER, Car rental agents require a credit card in the driver's name to be presented at the rental desk. This is because a deposit is required which is held on the credit card until the vehicle is returned. In some countries you may be required to present two credit cards when renting higher vehicle groups.
 

Always ensure that the card has sufficient credit available at the time of rental. The amount authorized is generally the insurance excess and the fuel deposit, but it varies depending upon the size of the vehicle, the age of the driver, the car rental agent, rental duration and pick up location.

In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.

• Details can be found by clicking on the `Rate Details' when you have selected a quote - these can vary between the different vehicles.

• Yes you can cancel a booking- in order to obtain a refund you will need to give at least 48 hours notice (please read your terms and conditions for full conditions or select web conditions). Please cancel your booking by emailing reserve@cartrawler.com, please note you will have to receive acknowledgment of your email to confirm the booking has been cancelled.

Alternatively please call:-

00353 1 4999 600

 

• When you have selected the Car you are interested in hiring please press  book then at the top of the page you will see the collection point address.  If this is not displayed online the full pickup address etc. will be shown on your Booking Confirmation/Voucher.

• Email Info@rhinocarhire.com and someone will respond to you with an answer within 24 hours or call us on 0845 508 9845.

• We do our best to supply the car selected however as our rental partners use different makes and models we are unable to guarantee the exact make and model of vehicle. The image provided on our website for illustrative purposes only. All cars are categorised into groups and you will receive a vehicle in the same group or higher.

The car displayed and models listed are the most common car used by our car rental partners. We cannot guarantee the make or model of the rental car, however any car provided will be in the same 'group' and have the same passenger / luggage capacity and number of doors. Please note the luggage capacity varies from make and model and may be reduced once the vehicle is at its full seating capacity.

• Please email info@rhinocarhire.com
• Alternatively please call:-

 

International: +44 (0) 203 355 3255

• Please email info@rhinocarhire.com stating your requirements and we will advise if this can be done.  Please ensure you quote your booking reference number.

Alternatively call :-

International: +353 23 8883011  or  +44 844 330 2581

• Please send a email to reserve@cartrawler.com giving 48 hours notice or no refund can be given. 
•  Please refer to Web conditions which can be found at the footer of this website for full info.
• Alternatively please call:-

 International: +353 23 8883011  or  +44 844 330 2581

If after performing a search you receive the notice ' Sorry we couldn't find any available vehicles for the chosen date / time?' it could be that you have triggered our anti-spam policy. We employ sophisticated anti-spam technology to protect our low pricing and ensure that we are able to offer you the most competitive rates on the market.

If you have performed multiple searches in a short space of time, this can trigger the anti-spam filter and will return no or limited availability for your search that you may have previously seen availability for. Please contact us with your requirements and we will advise of availability. You can use our instant Live Chat facility to arrange a call back, e-mail or call us and we will advise what vehicles and what rates are available.

Please note, in most cases, if you return to the site after 30 minutes and clear your browser cache you will normally receive results once more. If however you continue to search this may compound the issue and you may not receive results for a longer period of time. Please contact us with your requirements and we will e-mail quotes direct to you that will enable you to make a booking, or we can take your reservation over the phone.

We apologise if this causes any inconvenience, however this policy is in place to protect our car rental booking software and enables us to continue to provide the most competitive quotes on car hire.

• Each car hire company tends to use different terminology, but they all refer to the same thing. When a car is hired, Collision Damage Waiver and Theft cover are included in the car rental price. However there is normally  an Excess (also referred to as Super CDW, Non Waiver or Deductible) on the CDW and Theft portion of the rental agreement. This amount varies according to the car rental company, the location and the size of the vehicle, and can range in price so you need to check on the rental conditions which are shown against each of our hire vehicles.

• Yes you can. You can purchase  Optional Excess Insurance when you book online with www.rhinocarhire.com.   This Insurance will give you the benefit of avoiding  ALL Excess Charges - the charge applicable to your booking will be displayed in the Optional Insurance Box when you press BOOK and prior to making payment.  Most car rental companies charge an Excess. if you have a claim - typically you pay the first GBP 1,000 or so.   The Excess Insurance you can purchase on line gives you complete peace of mind at just a small extra charge per day. The policy will cover up to GBP 2000 of any excess; it can be used on any vehicle type and if we can't confirm your particular vehicle you can use it with any rental company so you won't lose out.  Please note: Excess Insurance is billed separately on your credit card statement and is non refundable.
  
  Alternatively, upon collection of your vehicle you can reduce the excess by purchasing the car rental companies excess cover which is sold at the counter when you collect your vehicle. This is non refundable and often does not include damage to the undercarriage, window or tyre damage.

• If you choose not to purchase additional insurances a pre-authorisation is required. This pre- authorisation is taken from your credit card, please see your Terms & Conditions for further details.  The amount will vary for all vehicles. Please check the rental conditions on the quote page or your voucher to see the amount of the liability.  A valid card in the name of the lead driver is required at the time of collection and will act as this deposit.

• The theft insurance provided by the car rental company covers theft of the rental vehicle only. It does not cover your personal effects, which would normally be covered by either your travel insurance or your household insurance. There is generally an Excess on the theft portion of the rental. It is this Excess which is covered by our Annual Excess policies.