1. Home
  2. Car Hire Blog
  3. May 2013
  4. Schedule Padding - An Airline Trick to Keep Travellers Happy
Recent Blog Posts

Schedule Padding - An Airline Trick to Keep Travellers Happy

How much of what you see or read is true? If the adage ‘There are lies, damned lies and statistics’ is to be believed then not much really.

Unfortunately the travel industry is one of the worst culprits and whilst these days, travel brochures are a much rarer commodity, you can still find retouched photographs – really, can the sea be that turquoise?  You can’t even rely on travel review sites these days with a number of sites including TripAdvisor prone to ‘paid for’ reviews either denigrating locations, hotels and restaurants or unfairly praising them for financial benefit.

Car hire can be another problem area where the ‘small print’ tells you that the price you are quoted sometimes doesn’t mean the price you’ll pay and by the time you added in the extras, you’ve spent hours comparing providers instead of the minutes many of them promise. Ar Rhino, our prices include all the mandatory fee's associated with your car hire so you can be confident you really do pay when you see. Any other fee's are clearly shown so you know the full picture before you book!

In the field of stretching the truth, our confidence has been dented once more this week by the news that airlines undertake what’s known as ‘schedule padding’ to make travellers feel good about their journey with a particular carrier and it works this way:Ryanair

The route the airline flies may take four hours to travel but the airline will quote the journey time as sometimes up to as much as four hours forty minutes. Travellers believe this longer flight time for they have no reason not to; most airlines will quote similar times. If the aircraft’s departure is delayed, they still have up to forty minutes leeway to get to the destination on time, making passengers feel like the airline has considered their possible inconvenience and ‘caught up the lost time’. If the plane leaves on time, it will arrive early, giving passengers another positive so they use the airline again the next time they fly.

It’s through this approach that industry experts say Ryanair was able to make its claim this week that they’re the most punctual airline in Europe, although different sets of statistics say otherwise. Equally, they’ve used the fact that they don’t actually carry much hold luggage to claim they lose the least amount of luggage by any airline.

So, maybe the other adage ‘Don’t believe everything you read’ will come in useful for travellers keen to get the best deals.
Chloe Demaret
Posted: May 29, 2013 by Chloe Demaret 0 comments
About the Author -

Travel writer, social media guru, Chloe keeps our readers and customers up to speed with all the car rental and travel trends on our blog. Favourite destination: Dubai.

Last updated: Friday, July 3, 2020
Blog post currently doesn't have any comments.