For full information on a Country by Country basis please click here : When to use Winter Tyres

In case of icy conditions or snow on the road you may need to get winter tires, otherwise known as snow tires, from our car hire offices. They can be ordered as optional extras along with your rental. The main advantage of these tires is that they are designed to grip well at lower temperatures and possess a special tread which is deeper and gives more traction. In fact they are made to excel in cold temperatures making them the right choice for drivers in the winter. Whether or not you have ABS or Traction Control, winter tires are still the only things which actually prevent your tires from skidding. Anything colder than seven degrees Celsius and you will rapidly start to lose traction.

• Yes, you can book online and you will then receive confirmation straight away, HOWEVER, please note due to administrative purposes we will need approx 3 hours notice.

• Certain Cars can be taken (Charges per day will occur) however larger Cars 7 seats + and Luxury Cars are not allowed, please check before making travel arrangements.

• Yes charges will occur per day.

• Yes you can cancel a booking- in order to obtain a refund you will need to give at least 48 hours notice (please read your terms and conditions for full conditions). Please cancel your booking by emailing reserve@cartrawler.com, please note you will have to receive acknowledgment of your email to confirm the booking has been cancelled.

Alternatively please call:-

00353 1 4999 600

 

• Yes if you select the Country and then the  City you require a Car you will then be advised of all the collection points available including Ferry and Airports.

• When you have selected the Car you are interested in hiring please press  book then at the top of the page you will see the collection point address.

• You will be sent an email  very shortly after booking to confirm your booking details in full/collection drop off point.  However, if for some reason you do not receive this (sometimes emails go to spam boxes etc.) please contact us by emailing info@rhinocarhire.com or calling 0845 299 0891.

Duplicate booking vouchers can be found by entering your reservation number and email address on the `Look up Voucher ' section on the Homepage at www.rhinocarhire.com

• 25 is the standard age, we can offer hire Cars between 21 and 25 however extra charges will occur, (this can be found in Rental conditions under drivers age when selecting a quote).

• This can be found when selecting a quote for the Car you require under Rental conditions.

• Email Info@Rhinocarhire.com and someone will respond to you with an answer the same day.

• Yes you can do this after your booking has been made by calling the Car renatl desk direct. (Direct line number will be on your booking confirmation)

• You will need to pay by a Card in the drivers name,  a deposit will be payable to begin with and then the balance when you collect the Car*,  (The type of Card i.e. credit/debit card accepted can be found when selecting the Car you require under Rental conditions/ Payment options). *Please note some suppliers require payment in full at time of booking.

• We try to accommodate your requirement but  the Cars come in groups so if your selected car is not available on arrival you will be provided with a similar alternative from the same group.   To check cars that may be offered as an alternative when you book  it will say the name of the car chosen or similar,  if you click on the `or similar link ` it will bring up a list of similar Cars that may  be provided.

• 6 Points or more is a major endorsement and you will not be allowed to use a hire Car.    However if you have less points but it was for Drink driving, or driving with no MOT or Insurance, you will not be allowed to Rent a hire Car.

• Please ensure you bring both parts of your driving licence, card and counterpart along with the credit/debit card by which you paid your deposit.

• At present we are unable to offer a car hire delivery service.

• Please email info@rhinocarhire.com
• Alternatively please call:-

 

International: 00353 1 4999 600

• Please email info@rhinocarhire.com stating your requirements and we will advise if this can be done.

Alternatively call :-

International: 00353 1 4999 600

• Please send a email to reserve@cartrawler.com giving 48 hours notice or no refund can be given. 
•  
• Alternatively please call:-

 International: 00353 1 4999 600

• Each car hire company tends to use different terminology, but they all refer to the same thing. When a car is hired, Collision Damage Waiver and Theft cover are included in the car rental price. However there is normally  an Excess (also referred to as Super CDW, Non Waiver or Deductible) on the CDW and Theft portion of the rental agreement. This amount varies according to the car rental company, the location and the size of the vehicle, and can range in price so you need to check on the rental conditions which are shown against each of our hire vehicles.

• Yes you can. You can purchase  Optional Excess Insurance when you book online with www.rhinocarhire.com.   This Insurance will give you the benefit of avoiding  ALL Excess Charges - the charge applicable to your booking will be displayed in the Optional Insurance Box when you press BOOK and prior to making payment.  Most car rental companies charge an Excess. if you have a claim - typically you pay the first GBP 1,000 or so.   The Excess Insurance you can purchase on line gives you complete peace of mind at just a small extra charge per day. The policy will cover up to GBP 2000 of any excess; it can be used on any vehicle type and if we can't confirm your particular vehicle you can use it with any rental company so you won't lose out.  Please note: Excess Insurance is billed separately on your credit card statement and is non refundable.
  
  Alternatively, upon collection of your vehicle you can reduce the excess by purchasing the car rental companys excess cover which is sold at the counter when you collect your vehicle. This is non refundable and often does not include damage to the undercarriage, window or tyre damage.

• If you choose not to purchase additional insurances a pre-authorisation is required. This pre- authorisation is taken from your credit card, please see your Terms & Conditions for further details.  The amount will vary for all vehicles. Please check the rental conditions on the quote page or your voucher to see the amount of the liability.  A valid card in the name of the lead driver is required at the time of collection and will act as this deposit.

• The theft insurance provided by the car rental company covers theft of the rental vehicle only. It does not cover your personal effects, which would normally be covered by either your travel insurance or your household insurance. There is generally an Excess on the theft portion of the rental. It is this Excess which is covered by our Annual Excess policies.